Acceptable Use Policy

1. About This Policy

LinkedWithin has no public profiles, feeds, comments, groups or messages between users; nothing you create can be seen by anyone else unless you choose to share a card outside LinkedWithin. So why an acceptable use policy? Because many people use the same private product, and what each of us does affects the rest: the people you write about, the family members you record, the small team that keeps the Platform running, and the trust that lets us keep it free of advertising and prying.

This policy forms part of our Terms and Conditions ("Terms"), which define the capitalised words, and applies to the web platform and the iOS and Android apps (the "Platform"), including AI Within, Within Drive, Feed Within, the Family Section and any card you share.

2. The Spirit

• Private. LinkedWithin is a place for your own life. Use it for yourself, not to watch or manage other people.
• Honest. Give us accurate account details, and give yourself honest records; the Platform only works as well as what you put in.
• Kind. Be kind to yourself in what you write, and fair to the people you write about, who will never see it but deserve to be recorded fairly.
• Lawful. Stay within the law where you live and where we operate.

Most people will never need more than this. The rest is here for clarity, and so you know exactly what we will do if something goes wrong.

3. Age and Accounts

• You must be 18 or older to hold an account, anywhere in the world. There are no teen or child accounts.
• Hold one account, in your own name, with an email address you control. Do not create an account for anyone else, and do not let anyone else use yours: not a partner, a parent, a child or an assistant. If someone else needs LinkedWithin, they need their own account.
• Keep your password to yourself and sign out on shared devices. Tell us at legal@linkedwithin.com straight away if you think someone else has been in your account. We can sign every device out, but we never move an account to a different email address because of an email request.
• Family Profiles are records inside your account, not logins. Create one for a person under 18 only if you are their parent or legal guardian; we ask you to confirm that and to type your name. Keep one for an adult only if you have a genuine family reason and, where that adult can decide for themselves, they know about it. Remove information about a person who asks you to and has the right to ask.
• Do not use the Family Section, To Do lists, notes or any other feature to monitor a person covertly. Recording a family member's life is care; tracking someone who does not know is not.
• Do not pretend to be someone else, and do not help a person under 18 use the Platform as if they were an adult.

4. What You May Store and Write

Your account is for your own life: goals, health, money, beliefs, family, work, plans and reflections. You own everything you put in.

A real life involves other people, so you may record information about others (a partner, a child, a parent, a creditor, a colleague, someone who inspires you) when you have a legitimate reason connected to your own life and, where the person is an adult who can decide for themselves, they know you keep it. A simple test: would you be comfortable if that person read it? Keep it fair, keep it to what you need, and delete it when you no longer do.

Never record information about a person to stalk, harass, intimidate, defame, blackmail or expose them, or to build a file on someone who has asked you to leave them alone.

You are responsible for having the right to store what you store, including files in Within Drive. Keeping a private copy of something you bought or were given is usually fine; keeping copies of other people's work that you have no right to is not.

If you share a card outside LinkedWithin, the same rules apply to what is on it, and you confirm you have the right to share it. Before a card is made, its text is checked automatically; a card that includes prohibited words, hateful, sexual or violent content, contact details or web addresses is not created. A card is public wherever you post it, so think of the people it mentions before you press Share. You can delete the record of any card you made in Settings → Data privacy → Your shared cards; a card you already posted is a file on that platform, and is deleted there.

5. Content That Is Never Allowed

LinkedWithin does not tolerate hate, bullying, abuse or harassment of any kind, racism, pornography, child abuse, illegal drugs, or anything that damages society, individuals or groups. Plainly, you must not store, upload, generate, request or keep on the Platform, or share as a card from it:

• hate speech: content that attacks or demeans people because of who they are (for example their race, ethnicity, nationality, religion, sex, sexual orientation, gender identity, disability or age);
• bullying, abuse or harassment of any person, in any form;
• racism, or any other discrimination;
• pornography or sexually explicit content;
• child abuse of any kind, and anything that sexualises a person under 18;
• illegal drugs, including their sale, supply or promotion;
• content that damages or endangers society, individuals or groups, or helps anyone to do so.

A severe case (for example child sexual abuse material, a credible threat, hate speech that incites violence, or the sale of illegal drugs) leads to immediate closure of your account without warning and, where the law requires, a report to the authorities (Section 10).

In full, and just as seriously, you must not store, upload, generate, request or keep on the Platform, or share as a card from it:

• child sexual abuse material of any kind, or content that sexualises, grooms or exploits a person under 18;
• intimate images or videos of a person created or kept without their consent, or threats to share them;
• terrorist or violent extremist material, or content that incites violence or hatred against people because of who they are;
• credible threats to hurt anyone (if you are thinking about harming yourself, please contact your local emergency number or a crisis or mental-health line where you are; AI Within will point you there but cannot look up a number or call for help);
• another person's private details collected to expose or endanger them (doxxing);
• malware, or any file designed to damage or gain access to a system;
• content that infringes another person's copyright, trade mark or other rights, or breaks a confidentiality obligation you owe; and
• content that is unlawful where you live or where we operate, including under the content, media and cybercrime laws of the GCC states, or that helps anyone commit a crime.

Where we find child sexual abuse material or intimate images kept without consent we act immediately and report it to the authorities as the law requires; our Copyright and Content Complaints Policy explains how.

6. AI Within

AI Within is an artificial-intelligence assistant that works only with the information you choose to keep in your account. It is not a person, and not a doctor, therapist, lawyer, accountant, financial adviser or religious adviser. Using it well means:

• Do not try to make it produce content listed in Section 5, bypass its safety instructions, extract its system instructions, or manipulate it with prompt injection or "jailbreak" techniques. If you find a weakness, tell us at legal@linkedwithin.com; we will be grateful.
• Do not use it to make decisions about other people, such as whether to hire, rent to, lend to, treat or discipline someone. It is built to help you reflect on your own life, and it knows nothing about anyone else that you did not tell it.
• Do not present its outputs as professional advice, or as human-written professional work, where that would mislead someone. Check anything important, especially about health, medication, money, legal matters or safety, before you rely on it.
• Do not rely on it in an emergency. It is not monitored in real time and cannot call for help; contact your local emergency number.
• Do not give it other people's confidential information that you have no right to share.
• AI Within is for organising and reflecting on your own life; it is not a general-purpose assistant, and we may decline or limit unrelated requests.
• When you ask it to, AI Within can add, change, tick off or delete entries in your account. It tells you what it did; check it, and correct it if it is wrong. It deletes only after you confirm, and keeps deleted entries for 30 days so it can bring them back. It is designed to act only when you ask.
• Every message you send to AI Within, and every reply, is checked automatically by software: a phrase list and a model-based check for signs of self-harm risk, and on text chat a content filter that declines sexual, hateful, violent or abusive requests with a short notice, except a message the checks flag as a possible crisis, which is answered without the content filter so the reply can be caring. These checks shape AI Within's reply; they do not scan your stored records or files, and they never lead to a report or an account decision by themselves.
• Please report harmful, offensive or clearly wrong responses (Section 11); every report improves the safeguards.

Your plan includes a monthly allowance of AI messages and, on plans that include voice, voice — as minutes, or as a number of spoken conversations of a set length (the Plans page shows the numbers). A message counts once AI Within starts replying to it, very long messages or replies may count as more than one, and AI insights have a daily limit (our Terms, Section 6.7). For text chat, the allowance is your plan's monthly number of messages or its monthly usage budget (a measure of how much AI Within reads and writes for your account), whichever you reach first; ordinary use at your plan's message allowance does not reach the budget. When the budget is used up, AI Within tells you and keeps answering for a short further margin with shorter replies and fewer look-ups; when that margin is used up too, it pauses for text chat until the first day of the next calendar month. When you reach an allowance, AI Within pauses until next month or until you move to a bigger plan, where one exists (a move up applies at once, and what you have used that month counts against the bigger plan's allowance); we never charge for use beyond an allowance. A message that shows signs that someone may be at risk is always answered with the crisis information, even while AI Within is paused.

7. Within Drive

Within Drive is private storage for the documents of your life. To keep it safe and fair:

• Store only files you have the right to keep (Section 4) and nothing listed in Section 5.
• Accepted types are documents (PDF, Word, Excel, PowerPoint, OpenDocument, iWork, RTF, text, Markdown, CSV), images (including HEIC and TIFF), video, audio and DICOM medical imaging. HTML and SVG are refused because they can carry scripts. We may change the list.
• Your plan sets the largest single file you can upload, how much you can store, and a monthly download allowance equal to your storage (the Plans page shows the numbers). Uploads that would exceed your quota are declined, never charged.
• No malware and no files built to exploit the viewer or our systems. We do not scan what your files contain today; we rely on you, and may add malware and known-illegal-material scanning later (our Terms will say so). We do check file types, sizes and download patterns automatically, and may block, rename or remove a file whose contents do not match its type.
• Download links are for you alone and expire within minutes. Sharing them, or using Within Drive to host or distribute files to other people, breaches our Terms; we may disable links and suspend Drive for accounts that do.
• Images you attach to entries are for your account; do not use LinkedWithin to publish or host images elsewhere.
• Keep your own copies of anything important. Within Drive is not a guaranteed backup, and if your plan ends while you store more than your new quota, the Drive Lifeline timeline in our Terms applies.
• Video and audio files are stored and downloaded like any other file. Separately, you can attach a link to a video or audio track on another platform to an entry and play it in the Within Player; the same rules apply to what you link to as to what you store, the other platform's terms apply to the content, and we do not host or copy it.

8. Security and Fair Use

The Platform is shared infrastructure, so please:

• do not probe, scan or test our systems or our providers' systems, or try to reach another user's data, without our written permission (if you stumble on a security issue, tell us at legal@linkedwithin.com and we will thank you);
• do not scrape, crawl or bulk-export the Platform, run bots, scripts or automation against it, or access it other than through the web app, the official apps or an interface we have documented for you;
• do not reverse engineer, decompile or copy the Platform or our apps, except where the law gives you a right we cannot exclude;
• do not overload the Platform, bypass rate limits or allowances, or share, buy or sell accounts, invitations, allowances or access;
• do not use invitations or any other feature that sends email to contact people who have not agreed to hear from you;
• do not abuse refunds, promotional offers or plan changes (for example by subscribing and refunding again and again to use a paid plan free);
• do not resell the Platform, use it to provide a service to others, or use it for any commercial purpose beyond your own or your organisation's internal use under our Enterprise Licence Policy;
• do not upload or run anything designed to interfere with the Platform, its security or its providers.

Allowances (including the monthly usage budget for AI Within in Section 6) and rate limits exist so everyone gets a fair share; when one applies, we tell you in the interface. Automated fraud and abuse checks may slow, hold or refuse a single action; a person reviews any hold that lasts more than 48 hours (our Privacy Policy, Section 15).

9. Respect for Our Team

LinkedWithin is run by a small team of people. Please treat them as you would like to be treated: no abuse, threats or harassment of our staff, no repeated or vexatious complaints or appeals, and no false reports about other people. We handle every genuine complaint carefully, and we may stop responding to abusive ones.

10. What Happens If This Policy Is Broken

Our approach is proportionate, and we assume good faith unless the facts show otherwise.

1. For minor or first problems we usually tell you what is wrong and give you a chance to fix it.
2. If the problem continues or is more serious, we may restrict a feature (for example AI Within, uploads or sharing), remove the content concerned, or suspend your account while we look into it.
3. For repeated or serious breaches we may close your account. Your data is then handled under our Privacy Policy, and any prepaid period under our Subscriptions, Cancellation and Refund Policy.

The grounds, in plain words. Each of these is a breach of this policy or our Terms, and each can lead to a restriction, a suspension or the closure of your account and, where the breach is serious, a refusal to let it reopen or to give you a new one:

• Content (Section 5): hate speech; bullying, abuse or harassment; racism or other discrimination; pornography or sexually explicit content; child abuse or anything that sexualises a person under 18; illegal drugs; content that damages or endangers society, individuals or groups; child sexual abuse material; intimate images without consent; terrorist content or incitement to violence or hatred; the promotion of self-harm, suicide or eating disorders; human trafficking or exploitation; the sale of illegal goods; piracy or other infringement of intellectual property; doxxing; and any other illegal content.
• Other people (Section 4): recording another person's information to stalk, harass, intimidate, expose or blackmail them.
• Money: fraud of any kind, including paying with a card that is not yours or that you are not allowed to use; abuse of chargebacks, refunds, the money-back guarantee, promotional codes, offers or plan changes; and persistent non-payment (your paid features pause and the Subscription ends, as our Subscriptions, Cancellation and Refund Policy says; using paid features while avoiding payment is fraud).
• Accounts (Section 3): holding more than one account; creating an account for someone else; coming back after we closed an account for a breach; sharing, selling, renting or transferring an account or a Within Drive download link; being under 18 (we close the account, as our Terms say, and you are welcome to open one at 18); lying about your age or identity; impersonating another person, an organisation or LinkedWithin.
• The service (Sections 7 and 8): bots, scraping, automated access or bulk downloading; attacking, probing or overloading the Platform or our providers; exploiting a bug or weakness instead of reporting it; reverse engineering or copying the Platform; extracting AI Within's instructions; using the Platform to build a competing product; uploading or spreading malware or phishing pages; spam or phishing through invitations or any other feature.
• AI Within (Section 6): using it to plan or help harm, fraud, doxxing or weapons, or to get around its safety checks.
• Our team (Section 9): harassing, abusing or threatening our staff; knowingly false reports, complaints or appeals.
• The law: breaching sanctions or export controls (our Terms, Section 3.4); an order of a court, a regulator or a law-enforcement body that requires us to act; and any other use that is unlawful where you live or where we operate.

While your account is suspended you can still sign in, but only to download your Within Drive files, read our legal documents and close your account; everything else tells you that the account is suspended, why, and how to appeal. Closing and reopening your account does not end a suspension. We may keep content longer where the law requires us to preserve it (a legal hold, for example for an investigation or legal proceedings), and use it only for that purpose; our Privacy Policy, Section 9.2, explains.

Whatever we do, we tell you in writing what we did and why, whether a person or an automated system decided (a decision to suspend or close an account, or about your stored content, is always made by a person; automated fraud and abuse checks may hold an individual action, as our Privacy Policy describes, and AI Within declining or ending an individual reply is automated; neither is a decision about your account), and how to appeal, unless the law prevents it. Appeal to legal@linkedwithin.com: the decision is reviewed afresh by a person who was not involved in the original decision where we have one; otherwise by the person who decided, afresh and with written reasons. We aim to reply within 30 days, and you may also go to the bodies listed in Section 14.2 of our Terms.

We act immediately, without warning, where a breach is severe: where it is deliberate or repeated, puts any person at risk, involves fraud or unlawful content, or attacks the Platform, or where a warning would defeat an investigation or is prohibited. Severe cases include: child sexual abuse material or any other child abuse or sexualisation of a person under 18; intimate images kept without consent; terrorist content or incitement to violence or hatred; hate speech; credible threats; serious bullying, abuse or harassment; the promotion of self-harm, suicide or eating disorders; human trafficking or exploitation; the sale of illegal drugs or other illegal goods; content that endangers society, individuals or groups; stalking, intimidating or exposing another person; fraud of any kind, including paying with a card that is not yours; abuse of chargebacks, refunds, promotions, allowances or plan changes; coming back after we closed an account for a breach; sharing, selling, renting or transferring an account or download links, or using the Platform to host or distribute files to others; attacking, probing or overloading our systems, or exploiting a bug instead of reporting it; malware or phishing pages; spam or phishing through invitations or any other feature; bulk downloading or automated access that harms the service or other people; impersonating a person, an organisation or LinkedWithin; using AI Within to plan or help harm, fraud, doxxing or weapons, or to get around its safety checks; using the Platform to build a competing product; harassing or threatening our staff; knowingly false reports; lying about your age or identity; a sanctions or export-control breach; and an order of a court, a regulator or a law-enforcement body. In a severe case we close the account. In those cases we preserve any material involved for the period the law requires, and report to the police or the relevant authority where the law requires or where we reasonably believe someone's life or safety is at risk. We never return child sexual abuse material, intimate images kept without consent, terrorist content or other unlawful material to the account holder; the rest of your content is handled under our Terms and Privacy Policy, including your right to a copy of your information. An account we close for a serious breach cannot be reopened, and we may refuse a new account to the same person.

11. How to Report

• To us: for an AI Within response, use "Report this response" on that reply (web and app); it is acknowledged at once; we aim to read it within one working day if it is flagged as harmful or as AI Within pretending to be a person and within a week otherwise, repeated or automated reports may be grouped and read together (Section 9), and we do not reply individually unless you ask a question. For everything else email legal@linkedwithin.com: subject "Child safety" for anything involving a child, "Intimate image notice" for intimate images, "AI Within report" if you prefer email for a harmful response (include the date, thread name and a screenshot or the text), and "Illegal content notice" for anything else. We acknowledge emailed reports within 5 business days (sooner for intimate images and child safety) and tell you the outcome where we lawfully can. Reports are kept as our Privacy Policy describes. Our Copyright and Content Complaints Policy explains each route.
• To a regulator: in Australia, the eSafety Commissioner (esafety.gov.au) takes complaints about image-based abuse, cyber-abuse and illegal content; in the UK, report child sexual abuse material to the Internet Watch Foundation and other crimes to the police; in the EU, your national hotline or police; in the United States, NCMEC's CyberTipline for child sexual abuse material; in the GCC, your country's police or cybercrime unit.
• If someone is in immediate danger, contact your local emergency number first.

12. Changes to This Policy

We may update this policy when the Platform or the law changes. For a material change we give at least 14 days' notice by email or in-app message; earlier versions stay available at linkedwithin.com/legal. A change never applies to something that happened before it took effect.

13. How to Contact Us

LinkedWithin (Thrive Strong Group Pty Ltd, ABN 41 691 205 366, ACN 691 205 366)

Email: legal@linkedwithin.com

Post: 490 Northbourne Ave, Dickson ACT 2602, Australia