Copyright and Content Complaints Policy

1. Purpose and Scope

This Copyright and Content Complaints Policy ("Policy") is issued by Thrive Strong Group Pty Ltd (ABN 41 691 205 366, ACN 691 205 366), trading as LinkedWithin ("LinkedWithin", "we", "us", "our"). It forms part of our Terms and Conditions ("Terms"), which define the capitalised terms, and covers all Your Content on the Platform, including Within Drive files, Family Profiles and AI Within conversations.

2. How Content Works on LinkedWithin

LinkedWithin is not a social network: there are no public profiles, feeds, comments, sharing links or messages between users, and nothing a user creates is visible to any other user. Your Content is stored at your direction, inside your account (Within Drive files in private cloud storage, served only to you through short-lived signed links). We do not publish, promote, recommend or index anyone's content; the only content ever copied between accounts is a Family Profile that the person it describes chooses to copy into their own account at 18. One limited exception: a video or audio link a user pastes plays through the other platform's own player, so the content itself is hosted there, not by us. A card a user chooses to share (Terms Section 4.6) leaves LinkedWithin as a file the user posts elsewhere; we host no copy of it and publish no page for it. We do not scan Within Drive files or life-area entries, except the text of a card you choose to share, which is checked automatically at that moment and is not kept if the card is refused, and our team does not open Your Content except to act on a valid notice, where the law requires, or with your permission for support. Messages to AI Within are different: each one is checked automatically by software (a phrase list, a model-based risk check and, on text chat, a content filter, which is not applied to a message flagged as a possible crisis) so that AI Within can respond safely, and a small random sample of ordinary text conversations is reviewed for faults; no person reads a conversation to check on you. We may introduce automated matching against known child sexual abuse material and will update this Policy if we do.

A complaint must therefore give us enough to find the item. For a copyright notice or another complaint about private rights (Sections 3 and 9), we do not search an account to find an item: the notice must name the file or entry precisely (for example the file name and approximate date); otherwise we ask the account holder without opening their files. For child sexual abuse material, intimate images kept without consent, terrorist or violent extremist material, threats, doxxing or stalking material (Section 6), we do not ask the account holder to find it: we locate the item ourselves, a person looks only at what is needed to find and act on it, and we record what was opened (what we tell the account holder, and when, is in Section 6). If we cannot find the item, we will say so.

3. Copyright Infringement Notices

3.1 What a notice must contain

If you own copyright in a work, or act for the owner, and believe a user is storing an infringing copy on the Platform, send a notice to our designated Copyright Agent at copyright@linkedwithin.com (details in Section 13) with the subject "Copyright takedown", containing:

1. your physical or electronic signature (a typed full name is enough);
2. identification of the copyrighted work (or a representative list);
3. enough information to find the material: the account holder's name or email address as far as you know it, a description of the item, and why you believe it is stored on the Platform;
4. your name, postal address, email address and telephone number;
5. a statement that you have a good-faith belief that the storage is not authorised by the copyright owner, its agent or the law; and
6. a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorised to act for the owner.

Private copies are often lawful (a purchase, a gift, a fair dealing or fair use), so please consider that first; a knowingly false notice can make you liable for damages and costs.

3.2 What we do

Step	When	What happens
Review	Target 5 business days	We check the notice and tell you if it is incomplete or we cannot locate the item.
Restrict	Within the same 5 business days	We restrict the account holder's access to the item and send them your notice (without your telephone number or postal address).
Counter-notice	Within 14 business days of restriction	The account holder may send a counter-notice (Section 4); we forward it to you within 3 business days.
Restore	10 to 14 business days after the counter-notice	Unless you tell us within 10 business days that you have filed a court action to restrain the account holder, we restore access.

We keep a copy of a restricted item until the matter ends so that it can be restored or, where the law requires, preserved.

4. Counter-Notice and Restoration

If we restrict an item in your account and you believe that was a mistake (you own it, you have a licence, or your use is a fair dealing or fair use), send a counter-notice to our Copyright Agent at copyright@linkedwithin.com with the subject "Copyright counter-notice", containing:

1. your physical or electronic signature;
2. identification of the item and where it was in your account;
3. a statement under penalty of perjury that you have a good-faith belief that the item was restricted by mistake or misidentification;
4. your name, postal address and telephone number;
5. your consent to the jurisdiction of the courts of the Australian Capital Territory and, if you live in the United States, of the Federal District Court for your district (otherwise, any district in which we may be found); and
6. a statement that you will accept service of process from the complainant or their agent.

We forward it to the complainant and, unless they tell us within 10 business days that they have filed a court action to restrain you, restore your access within 14 business days of receiving it. We need not restore access where doing so would break the law or our Terms.

5. Repeat Infringers

We may suspend or close the account of a user who repeatedly infringes intellectual property rights (for example, two valid notices in any 12-month period not answered by a successful counter-notice, re-storing a removed item, or a court finding of infringement), following the staged process, statement of reasons and appeal route in our Terms.

6. Other Unlawful or Harmful Content

Unlawful or harmful content usually reaches us from the person it concerns, police, a regulator or a user. Tell us who you are, what you believe is stored, by whom as far as you know, and why it is unlawful or breaches our Acceptable Use Policy. For child sexual abuse material you may stay anonymous.

6.1 Intimate images without consent

If you believe a user is storing an intimate image or video of you without your consent, or is threatening to share one, email legal@linkedwithin.com with the subject "Intimate image notice"; a trusted person or support organisation may act for you. Within 48 hours of a valid notice we restrict the account holder's access to the item and tell them an item has been restricted and why (never who you are). The account holder may tell us within 14 days that the notice is wrong (for example that they are the person shown); a person reviews that before anything is deleted. We preserve the item for as long as the law requires, then delete it. There is no counter-notice procedure for intimate images: we restore one only if a court orders it or we are satisfied that the person depicted consents.

6.2 Child sexual abuse material and content about a child

Child sexual abuse material is never permitted. When we become aware of it we remove it immediately, close the account, preserve the material for law enforcement, and report it as the law requires: in Australia to the Australian Federal Police through the Australian Centre to Counter Child Exploitation and, where relevant, the eSafety Commissioner; in the United States to the National Center for Missing and Exploited Children (NCMEC); in the United Kingdom to the National Crime Agency or Internet Watch Foundation; in the EU to the national hotline or police; and elsewhere, including the GCC, to the relevant police or cybercrime authority. We never return such material to the account holder, and do not tell them about a report where that could prejudice an investigation.

If you believe someone who is not your child's parent or legal guardian is keeping a Family Profile or other content about your child, email us with the subject "Child safety"; we will investigate and act under our Terms.

6.3 Terrorist content, threats, doxxing and stalking material

The same route (subject "Illegal content notice") covers terrorist or violent extremist material, incitement to violence or hatred, threats, material collecting your private details to expose or endanger you (doxxing), and records kept to stalk, harass or covertly monitor you. Where we can verify a notice we restrict access and act against the account; where we cannot, we tell you and preserve the material for a limited period so that police or a court can act. We notify police where the law requires (including Australia's abhorrent violent material laws) and where we reasonably believe someone's life or safety is threatened.

7. Reports About AI Within Responses

Despite the safeguards described in our Terms and Professional Disclaimer, AI Within can produce wrong, offensive or harmful content. If it does, use "Report this response" on that reply (web and app), or email legal@linkedwithin.com with the subject "AI Within report", giving the date, the thread name and a screenshot or the text. A report records the reason you choose, any comment, the first 2,000 characters of the reply, the app you used, your account and thread identifiers and the time; a copy is emailed to our legal mailbox; and reports are kept for 12 months, including after you close your account (your account identifier is removed then). You get an immediate acknowledgement in the app. We aim to read reports flagged as harmful, unsafe or as AI Within pretending to be a person within one working day, and the rest within a week; repeated or automated reports may be grouped and read together (Acceptable Use Policy Section 9). We review the reported reply itself and look at the wider conversation only if you ask us to; we fix the underlying instruction or safeguard where we can and record what changed; we do not send an individual reply unless your report asks a question or we need more from you. Reporting never affects your account. Responses exist only inside your own conversation, which you can delete at any time (conversations idle for 365 days are deleted automatically); there is nothing to take down from public view. Facts AI Within remembers can be seen and deleted in Settings, and a record it added at your request can be deleted like any other entry. If a response suggests that you or someone else is in danger, contact your local emergency number first.

8. Provisions That Apply in Particular Places

8.1 Australia

You can complain to the eSafety Commissioner (esafety.gov.au) under the Online Safety Act 2021 (Cth), and we comply with eSafety removal notices within the time they specify (generally 24 hours). We treat the Platform as a designated internet service under the industry codes registered under that Act, including the 2026 codes that cover generative-AI features, and keep a written risk assessment of AI Within under them. We do not claim the Copyright Act 1968 (Cth) safe-harbour scheme, which applies to a defined group of service providers: our copyright process is good practice, not a claim to statutory immunity.

8.2 EU/EEA and United Kingdom

EU/EEA. Our single point of contact for authorities and users about illegal content is legal@linkedwithin.com, in English. A notice (subject "Illegal content notice") should give a substantiated explanation of why the content is illegal, enough information to identify it, your name and email address (not required for child sexual abuse material), and a good-faith statement that it is accurate and complete. We handle notices in a timely, diligent, non-arbitrary and objective manner, tell you our decision and how to contest it, and give the affected user a statement of reasons: what we restricted, the facts, whether the decision was automated (decisions about an account or stored content are made by a person; AI Within's own automated refusal of an individual reply is not a decision about your account), the legal provision or rule in our Terms relied on, and how to appeal under our Terms. If we become aware of information suggesting a criminal offence involving a threat to a person's life or safety, we inform the police of the Member State concerned or Europol.

UK. The Platform is not a user-to-user or search service under the Online Safety Act 2023. As an AI chatbot provider we keep a written assessment of the risk that AI Within produces illegal content and provide the reporting route in Section 7, as the Crime and Policing Act 2026 contemplates.

8.3 United States

We host material at the direction of users and follow the notice, counter-notice, restoration and repeat-infringer procedures of 17 U.S.C. § 512 (designated agent: Section 13). We report apparent child sexual abuse material to NCMEC and preserve it as federal law requires. Because the Platform does not primarily provide a forum for user-generated content we do not consider it a "covered platform" under the TAKE IT DOWN Act, but we honour the 48-hour commitment in Section 6.1 anyway.

8.4 GCC (Saudi Arabia, UAE, Qatar, Bahrain, Kuwait, Oman)

We comply with lawful orders of the competent authorities of GCC states and cooperate with police and cybercrime units. You are responsible for ensuring that what you store or generate complies with the content, media and cybercrime laws of your country.

8.5 Everywhere else

We act on valid notices from anywhere under these procedures and comply with lawful orders of competent courts and authorities, subject to the mandatory laws where you live.

9. Trade Mark and Other Intellectual Property Complaints

Sections 3 to 5 cover copyright only. For trade mark, design, patent, confidentiality, passing-off or impersonation complaints, email legal@linkedwithin.com with the subject "IP complaint", describing your right and why the material infringes it; we respond within 10 business days and may ask for evidence of your right.

10. Our Own Intellectual Property

The Platform, its software, design, text, graphics and logos, and the names LinkedWithin, AI Within, Within Drive and Feed Within are owned by or licensed to Thrive Strong Group Pty Ltd; your rights to use them are the personal licence in our Terms and our End User Licence Agreement. Do not use our names or logos to suggest affiliation or endorsement without our written permission.

11. Limitation of Liability

To the extent the law permits, we are not liable for content stored by users or for acting or not acting in good faith on a notice, counter-notice or report, and our liability is limited as set out in our Terms. Nothing in this Policy excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or the consumer-protection or privacy law where you live that cannot lawfully be excluded, or our liability for fraud or for death or personal injury caused by our negligence.

12. Changes to This Policy

We may update this Policy when the Platform or the law changes. For a material change we give at least 14 days' notice by email or in-app message; earlier versions stay available at linkedwithin.com/legal. A change never applies to a notice received before it took effect.

13. How to Contact Us

Field	Detail
Copyright Agent (copyright notices and counter-notices)	Copyright Agent, LinkedWithin (Thrive Strong Group Pty Ltd, ABN 41 691 205 366, ACN 691 205 366) 490 Northbourne Ave, Dickson ACT 2602, Australia Phone: +61 491 699 338 Email: copyright@linkedwithin.com
Post	490 Northbourne Ave, Dickson ACT 2602, Australia
Email (all other notices, reports and appeals)	legal@linkedwithin.com
EU Digital Services Act point of contact	legal@linkedwithin.com, in English
EU legal representative	Being appointed — until named here, contact legal@linkedwithin.com
US Copyright Office designated agent	The Copyright Agent above, registered in the U.S. Copyright Office's DMCA Designated Agent Directory (registration DMCA-1081090, effective 25 September 2026)
Response targets	Copyright and other notices: 5 business days Intimate images: 48 hours Child sexual abuse material: immediately AI Within reports: we aim to read within 1 working day (harmful or pretended-human) or 1 week (other) Appeals: we aim to reply within 30 days