Subscriptions, Cancellation & Refund Policy

1. Plans and prices

This policy is part of our Terms and Conditions.

LinkedWithin has a Free plan, paid plans (currently Grow and Thrive), and Drive Keeper storage-only plans. The current price of each plan, in each currency and billing period, and what each plan includes (the monthly AI message allowance, voice where included — as minutes, or as a number of spoken conversations of a set length — Within Drive storage and the largest single file) are shown on the Plans page at linkedwithin.com/plans and again at checkout before you pay. The price you agree to is the one shown to you at checkout; this policy does not change it.

• Each plan also has a monthly Within Drive download allowance equal to its storage limit; during the 30 days of the Drive Lifeline in section 8 you can also have, once in any 12 months, a one-time allowance of everything you have stored, on top of it. All allowances reset on the first day of each calendar month (UTC) and are limits, not extra charges: we never bill you for going over.
• An AI message counts once AI Within starts replying to it, even if you stop the reply; very long messages or replies may count as more than one; and AI insights have a daily limit (Terms and Conditions Section 6.7).
• For text chat, your plan's AI Within allowance is its monthly number of messages or its monthly usage budget (a measure of how much AI Within reads and writes for your account), whichever you reach first. Ordinary use at your plan's message allowance does not reach the budget. When the budget is used up, AI Within tells you and keeps answering for a short further margin with shorter replies and fewer look-ups; when that margin is used up too, it pauses for text chat until the first day of the next calendar month (UTC). Moving to a bigger plan takes effect at once, and what you have used so far that month counts against the bigger plan's allowance. A message that shows signs that someone may be at risk is always answered with the crisis information (Terms and Conditions Section 6.7).
• Website Subscriptions are available worldwide. In the European Union and the United Kingdom they become available on the website once we are registered for VAT there; where website Subscriptions are not yet offered in your country, we tell you so on the Plans page or at checkout and you can subscribe through the App Store or Google Play, and a website purchase made from such a country is cancelled and refunded in full. Website prices are shown in Australian dollars with GST included for Australia; in euros in the European Union and in pounds sterling in the United Kingdom, with VAT included, once website Subscriptions are offered there; and in US dollars everywhere else, with any tax due shown at checkout and included in the total before you pay.
• Yearly prices match Apple's and Google's fixed price points, so they are not exactly 12 times the monthly price; the yearly total is shown before you pay.
• In the app, Apple or Google sets the price for your country's storefront, which may differ from the website price; the store shows it before you confirm.
• Drive Keeper is offered on the website only when you cancel an active Grow or Thrive plan. It starts at the end of the period you have paid for and keeps that plan's Within Drive storage, with the Free plan's AI Within allowance. It is not offered in the apps or once a plan has ended, and it cannot be paused.
• If we change the price of a plan you are on, section 3 applies (at least 30 days' notice, and you can cancel before it takes effect).

2. Before you pay: what we show and ask

On the website we show you the plan, the price, whether it is billed monthly or yearly, that it renews automatically until you cancel, and how to cancel. On the secure Stripe checkout page you tick that you ask us to start your plan straight away and understand how a refund within 14 days is worked out (section 6.1), and confirm your payment (we never see your full card details); you are charged only after you click to confirm, and the payment is not taken without the tick. Your renewal date then appears in Settings > Billing.

In the app, we show the plan length and price, and Apple or Google shows its own confirmation and takes the payment.

We do not offer a free trial at the moment. If we ever do, we will tell you the date it ends, remind you before then, and let you cancel before you are charged.

3. Automatic renewal and reminders

Your Subscription renews automatically at the end of each monthly or yearly period, at the then-current price, until you cancel.

If you subscribed on the website, we email you before each renewal with the date and amount. If you subscribed through Apple or Google, the store sends its own notices.

If we change the price of your plan, we email you at least 30 days before it applies to you, and you can cancel before it does; if a new price has already been charged before you cancel, we refund the part of it you have not used, and your paid access ends when we refund. For store subscriptions, Apple or Google tells you about price changes and, where its rules require, asks you to agree first.

4. How to cancel

Website: go to Settings > Billing and choose Cancel subscription. It takes at most two steps and is never harder than signing up. You keep full access until the end of the period you have paid for, then move to the Free plan (or to Drive Keeper, if you choose it when you cancel: section 1). To avoid the next charge, cancel before your renewal date (a day before is safest). Change your mind before then and one click turns your Subscription back on.

iOS: Settings > your name (Apple Account) > Subscriptions. Android: Play Store app > your profile > Payments & subscriptions > Subscriptions. Deleting the app does not cancel a store subscription.

Cancelling never deletes your data: your life areas, Feed Within, Family Profiles, AI Within conversations and Within Drive files stay in your Account. Section 8 covers storage above the Free limit.

EU/EEA and UK consumers: during your 14-day withdrawal period you can withdraw by choosing Cancel subscription in Settings > Billing (available throughout the period) or by emailing us (section 11); either way, tell us it is a withdrawal (you may use the model form in the Annex, but you do not have to), we confirm it by email without delay, and we refund your payment under section 6.1 (Article 11a of the Consumer Rights Directive, added by Directive (EU) 2023/2673 and applying from 19 June 2026; the UK Consumer Contracts Regulations 2013).

5. Pause instead of cancelling

Website subscribers can pause a Grow or Thrive plan for one month, once in any 12-month period, from Settings > Billing; Drive Keeper plans cannot be paused. You are not charged for the paused month, billing resumes automatically afterwards, and we confirm by email.

During a pause you are on the Free plan's limits (shown on the Plans page) for AI Within, voice and downloads, but nothing is deleted and the Drive Lifeline in section 8 does not start; uploads above the Free storage limit wait until you resume. If the Drive Lifeline was already running when the pause began, it stops for the pause and, if you resume while still over your plan's storage, continues where it stopped: the paused time does not count, and the emails already sent are not sent again. If your plan ends instead of resuming, section 8 applies from the day it ends. App Store subscriptions cannot be paused. If Google Play lets you pause a Google Play subscription, the same applies while it is paused; Google Play sets how long and how often.

6. Refunds

6.1 First payment on the website: 14-day money-back

If you buy a Subscription on our website, you have 14 days from your first payment to change your mind. If, since that payment, you have used less than a fifth of one month's allowance of each of AI messages, voice minutes and Within Drive downloads (usage in different calendar months is added together), the refund is your full payment, no questions asked. Otherwise we keep the larger of (a) the largest share of one month's allowance you have used, applied to one month's price (for a yearly plan, a twelfth of the yearly price), and (b) the share of the period you paid for that has passed, and refund the rest: for example, use two-thirds of a month's messages in the first week of a monthly plan and we keep two-thirds of that month's price. If the billing address you gave at checkout is in the EU/EEA or the UK, the reduction is instead for the days you used, in proportion to the period you paid for, because you asked us to start your plan straight away when you subscribed (section 7). Email contact@linkedwithin.com from the address on your Account (section 11 explains how we confirm it is you). We refund to your original payment method within 14 days of your request (your bank may take a few more days to show it); your paid access ends when we refund and you return to the Free plan. Any account credit from plan changes is part of, not added to, a refund, and ends with the Subscription.

It applies once per person, to the first payment of a new Subscription — not to renewals or plan changes. The same email address (ignoring dots and "+" tags) or the same payment card counts as the same person, whichever account is used. We can refuse it where we reasonably believe it is being abused, for example by repeatedly subscribing and refunding, and a charge you have disputed with your bank is not also refundable here (section 6.6). This paragraph does not limit the EU/EEA and UK withdrawal right in section 7.

6.2 Renewals you did not intend

We email you before every renewal so you are not caught out. If a renewal charges you and you tell us within 14 days that you did not mean to renew, we end your plan that day and refund the renewed period, less the larger of the days that have passed since the renewal and the share of any allowance you have used since the renewal (as in section 6.1). This applies once in any 12 months, and we can refuse it where we reasonably believe it is being abused. It applies to website Subscriptions; App Store and Google Play renewals follow Apple's and Google's rules (section 6.3).

6.3 App Store and Google Play purchases

Apple and Google refund purchases made through their stores under their own policies: ask Apple at reportaproblem.apple.com and Google at support.google.com/googleplay. We cannot refund a store charge ourselves; the store holds the payment. If a store refunds you, your paid access ends.

6.4 Plan changes and Drive Keeper

On the website, moving up to a bigger plan (for example Grow to Thrive) or from monthly to yearly billing starts a new period of that plan on the day you move: we charge its price at once, credit the unused days of your old plan against that charge, and your renewal date moves to that day. Moving down (for example Thrive to Grow, a paid plan to Drive Keeper, or yearly to monthly billing) takes effect at the end of the period you have paid for, with no credit for the current period: you keep your current plan until then, and you can cancel the change in Settings > Billing before it takes effect. We may limit how often you move to a plan with less storage. Any account credit from a plan change is part of, not added to, a refund, and ends with the Subscription. No refund request is needed for a plan change. App Store and Google Play plan changes follow the store's rules.

6.5 Your rights come first

No refund is ever conditional on you giving up a legal right, and a refund we owe you by law is paid whether or not it fits these rules.

6.6 Promotional codes, offers and chargebacks

A promotional code or offer (for example a win-back discount after you cancel) applies once per person, to the plan and period it names, cannot be combined with another offer, and can be withdrawn or changed for future use at any time; it never changes a price you have already paid. The same email address (ignoring dots and "+" tags) or payment card counts as the same person; to apply this we keep a one-way fingerprint of your email address and the fingerprint our payment processor gives your card for a year after an account is deleted (Privacy Policy Section 9.3). If you dispute a website charge with your bank or card issuer, your paid features end at once and further website purchases from that account are blocked until the dispute is resolved. A disputed charge is not also refundable under this policy. If a dispute is decided in your favour, the Subscription ends from the charge date, and the dispute counts as a refund for the once-per-person rules in sections 6.1 and 6.2. If it is decided in our favour, or we reasonably believe it was fraudulent, the 14-day money-back and promotional offers no longer apply to you. You can always ask us for a refund under this policy instead of disputing the charge, which is faster.

7. Your legal rights always apply

This policy adds to your rights under the law where you live. It never takes them away.

Where you live	Your rights
Australia	The Australian Consumer Law gives you consumer guarantees that cannot be excluded, including that our services are provided with due care and skill and are fit for purpose. For a major failure you can cancel and get a refund for the unused part of your Subscription; other failures we fix within a reasonable time. Our money-back guarantee is on top of these.
EU/EEA	You have 14 days from the day you subscribe to withdraw for any reason under the Consumer Rights Directive. A personalised, continuously updated service like LinkedWithin is a digital service, not one-off digital content (Sky Österreich, C-234/25, 9 July 2026), so this right is not lost by starting immediately. Because you ask us to start straight away when you subscribe, the law lets us keep a proportionate amount for the days used if you then withdraw; we keep only that, and nothing at all if you have used less than a fifth of one month's allowance of each (section 6.1). Withdraw using section 4 or by email; the model form in the Annex is there if you want it.
United Kingdom	You have the same 14-day right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, treated exactly like the EU/EEA right, plus Consumer Rights Act 2015 remedies if a digital service is not as described or of satisfactory quality.
United States	Federal law (the Restore Online Shoppers' Confidence Act and the FTC Act) and state automatic-renewal laws require clear disclosure, your express consent before you are charged, and easy cancellation. Californians, for example, can cancel online as easily as they signed up and get renewal reminders.
GCC	Consumer protection and e-commerce laws in the United Arab Emirates (Federal Law No. 15 of 2020 on Consumer Protection), Saudi Arabia (the E-Commerce Law) and the other Gulf states apply, including rights to accurate pricing, clear terms and refunds where they provide them.
Everywhere else	Consumer rights in your country that cannot be excluded always apply.

8. What happens to your data and storage when you downgrade, cancel or lapse

When a paid plan ends — because you cancelled (at the end of the period you paid for), a refund or a dispute ended it (section 6), or your payment could not be collected (section 9):

• AI Within goes back to the Free plan's allowance immediately (the Plans page shows it); voice is not included on Free.
• Nothing is deleted from your life areas, Feed Within, Family Profiles or AI Within conversations.
• Within Drive files inside your new storage limit are untouched. Only files above it go through the Drive Lifeline below.
• Any unused part of a month's allowance (AI messages, voice or downloads) does not carry over, is not refunded and is not restored if you re-subscribe later.

The Drive Lifeline below also applies when you move to a plan with less storage (at the end of the period you paid for), to the files above the new plan's storage. Pausing is different: while a plan is paused nothing is deleted and the Drive Lifeline does not start (section 5).

Days after the plan ends	What happens to files above your new storage limit
0 to 30	You can still view, preview and download every file, and you can download everything you have stored, free, once — a one-time allowance equal to what you stored at the start of the window, on top of your plan's monthly download allowance (once in any 12 months; see below). You cannot add new files while you are over the limit.
From day 30	We delete files, newest first, until you are back within your storage limit (the Free plan's allowance, shown on the Plans page), so your oldest memories are kept. Deleted files cannot be recovered.

The free download of everything you have stored comes once in any 12 months: if you have used it in the 12 months before, the 30 days and the emails below still apply, but your downloads count only against your plan's monthly download allowance. If you ask for a copy of your information under the Privacy Policy during the 30 days, we delay removing the files it covers until we have provided them, by up to 30 more days; if the free download runs out before you have had each file once, tell us and we will let you finish. A repeat request for files already provided in the last 12 months does not delay removal. We email you on days 0, 7, 14, 21 and 28 so you always know where you stand, and once more when files are removed. Re-subscribe to a plan with enough storage, or delete files until you are within your limit, at any point before day 30 and nothing is removed. If you stopped the 30 days by re-subscribing or moving to a plan with enough storage and, within 30 days of that, move back to a paid plan with at least the storage they were measured against while still storing more than it allows (for example Grow to Thrive and back to Grow), the earlier 30 days continue where they stopped: the time on the larger plan does not count, and the emails already sent are not sent again. The same applies when a paused plan resumes (section 5). If your storage limit drops again while the 30 days are running (for example your plan ends after a move to a smaller plan), the 30 days start again from that day and what is left of the free download carries over; when a paid plan ends, you always get a fresh 30 days. Drive Keeper keeps your full Grow or Thrive storage, with the Free AI Within allowance (prices on the Plans page), and is the way to keep your files for longer; it is offered only when you cancel an active Grow or Thrive plan on the website (section 1), so choose it then: it cannot be chosen once a plan has ended.

9. Failed payments

If a website renewal fails, we do not cut you off straight away. Stripe retries your card over the following days, we email you up to three times asking you to update it in Settings > Billing, and you keep full access for up to 7 days while we retry. After that your paid features pause until the payment succeeds. If the renewal is never collected, your Subscription ends, you move to the Free plan and section 8 applies. If a store payment fails, Apple or Google retries under its rules and tells you how to fix it.

10. Closing your Account and subscriptions

Closing your Account automatically cancels any Subscription bought on the website. No refund is due on closure except as this policy or the law provides (for example section 6.1, if you are within 14 days of your first payment). If you reopen your Account within the 30-day change-of-mind window, everything comes back as it was, but a cancelled Subscription is not restored: choose a plan again in Settings > Billing whenever you like, and any unused allowance from before you closed is not carried over. An Account we closed under Section 13.2 of our Terms and Conditions cannot be reopened. The Drive Lifeline clock in section 8 keeps running while your Account is closed.

It does not cancel an App Store or Google Play subscription, because we cannot reach into your store account: cancel that in the store first (section 4) or it will keep billing you; we warn you about this before you confirm. How we delete your data after the 30-day window is covered by our Privacy Policy.

11. How to contact us

Email contact@linkedwithin.com about refunds, withdrawals or billing, from the address on your Account so we can find your Subscription quickly; a person reads every message. We act on an emailed request only after you confirm it through a code we send to your Account's email address. Legal notices go to legal@linkedwithin.com. Post: Thrive Strong Group Pty Ltd (trading as LinkedWithin), 490 Northbourne Ave, Dickson ACT 2602, Australia. All our legal documents are at linkedwithin.com/legal.

Annex. Model withdrawal form (EU/EEA and UK consumers)

Complete and return this form only if you wish to withdraw from the contract. You can also withdraw in Settings > Billing or by a plain email (section 4).

To: Thrive Strong Group Pty Ltd (trading as LinkedWithin), 490 Northbourne Ave, Dickson ACT 2602, Australia — contact@linkedwithin.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service: LinkedWithin subscription (plan: ____________).

Ordered on () / received on (): ____________

Name of consumer(s): ____________

Address of consumer(s): ____________

Signature of consumer(s) (only if this form is notified on paper): ____________

Date: ____________

(*) Delete as appropriate.