Message and voice allowances

What each plan includes

A message counts once AI Within starts replying, even if you stop the reply or leave before it finishes (if a problem on our side stops it answering, it does not count). A very long message or reply may count as more than one. Voice is counted in minutes: on Grow a call lasts up to 5 minutes, on Thrive up to an hour, and the month's minutes are the total. Unused messages and minutes do not carry over to the next month.

A message can be up to 8,000 characters, and AI Within answers one message at a time — if you send another while it is still replying, it asks you to wait for the answer first.

AI insights (dashboard tips and summaries) do not use your messages. Free and Drive Keeper include one tip a day, and a new one comes the next day where you are; Grow and Thrive add daily, weekly and monthly summaries, with up to 10 insights a day.

When they reset

Every allowance resets on the first day of each calendar month (UTC), whatever date you subscribed or your plan renews. Your Within Drive download allowance resets on the same day.

A heads-up before you run out

When you have used 80% of an allowance (16 of 20 messages on Free, for example), you get a heads-up so you can keep going or upgrade. When you reach the limit, AI Within tells you so — and when the allowance comes back — instead of answering. If a message you send at the limit says you are in danger, AI Within still answers, every time, pointing you to your local emergency number and to crisis support where you are.

On a voice call you hear "about five minutes left" and "about a minute left" before the end, then AI Within finishes what it is saying, says goodbye, and the call ends — it never simply cuts out. You can always carry on in text.

The monthly usage budget

Each plan's AI allowance is its monthly messages or a monthly usage budget, whichever comes first. The budget counts how much AI Within reads and writes for you in text over the month, so very long conversations use more of it than short ones. It is sized so that most people never reach it.

If you do use it up, AI Within usually says so in the conversation and keeps answering for a little longer, in shorter replies, then its chat pauses until the 1st of the next month, and it tells you the date. A message that says you are in danger is still answered, every time, as it is at the message limit. A bigger plan has a bigger allowance. We never charge you for going over.

See where you stand

1. 1
   Open SettingsBilling.

   Take me there
2. 2
   Look at the plan card at the top. It shows this month's AI messages, voice minutes and Within Drive storage as used / limit, with your Drive downloads under the storage.

Never billed for going over

Allowances are limits, not extra charges. Nothing is charged when you reach one, and there is no overage fee. To keep chatting, upgrade on the plans page: a plan change applies straight away, and the difference is prorated.

Allowances are limits, not extra charges. Nothing is charged when you reach one, and there is no overage fee. To keep chatting, you can choose a bigger plan in the app: open ProfileSubscription & billing and tap See plans.

When your plan changes

If you pause or downgrade, you move to the new allowance straight away. If you cancel, you keep your paid allowance until the end of the period you have paid for, then move to Free (20 messages, no voice). Drive Keeper keeps your storage and the Free-level assistant (20 messages a month, no voice). Nothing you have written or said to AI Within is deleted by any of these changes.