Subscription Billing
Plans, cancelling, pausing, refunds, renewals and failed payments.
In the app:ProfileSubscription & billing
10 articles in Subscription Billing
Refund policy14-day money-back on your first website payment: in full under a fifth of a month's allowance, otherwise reduced. Stores: Apple or Google.A subscription bought in the app is refunded by the App StoreGoogle Playyour app store, under its own rules. Your legal rights where you live always apply.Failed paymentsIf a website payment fails you keep full access for up to 7 days while we retry your card; then paid features pause until it is paid.The App StoreGoogle PlayYour app store takes the payment for a subscription bought in the app; if it fails, the store retries it and tells you how to fix it.Renewals and remindersYour plan renews until you cancel. Website payment emails show the next renewal date and amount; yearly plans also get a reminder.A subscription bought in the app renews each month or year until you cancel; the App StoreGoogle Playyour app store sends the renewal notices and receipts.Cancel your subscriptionWebsite: Settings › Billing › Cancel subscription, two steps. App Store or Google Play: cancel in the store. Access lasts to period end.Cancel in the App StoreGoogle Playyour app store: Profile › Subscription & billing › Manage subscription opens it. You keep access to the end of the paid period.Charged after cancellingCancelling takes effect at the end of the paid period, and store subscriptions must be cancelled in the store; here is what to check.Downgrade to a smaller planChoose Change plan in Settings › Billing. A move to a smaller plan starts when your paid period ends.Change plans in the App StoreGoogle Playyour app store: Profile › Subscription & billing › Manage subscription opens it. The store handles the switch.Drive KeeperDrive Keeper keeps your full Grow or Thrive Within Drive space, with the Free-level assistant, from US$2.99 a month, monthly only.Drive Keeper, a storage-first plan, is not available in the app. Subscribed in the app and need to keep your files? Email us.Pause your subscriptionGrow and Thrive website subscribers can pause for one month, once in any 12 months, in Settings › Billing; Drive Keeper cannot be paused.Pausing is not available for a subscription bought in the app. Need a break? Cancel before renewal and keep access to the end of the period.Plans and pricesFree, Grow and Thrive (monthly or yearly) and Drive Keeper; A$ with GST in Australia, US$ elsewhere with any tax shown at checkout.Free, Grow and Thrive, monthly or yearly. The app shows each price in your currency before you subscribe; the App StoreGoogle Playyour app store takes payment.Your Drive storage after a downgradeFiles above your new limit stay for 30 days — download everything free, once a year — then the excess is removed newest-first.
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