Pause your subscription

If you just need a break, pausing stops your billing for a month without cancelling anything. It is available for Grow and Thrive subscriptions bought on our website; a Drive Keeper plan cannot be paused (cancel it, or move back to Grow or Thrive instead).

How to pause

1. 1
   Open SettingsBilling.

   Take me there
2. 2
   Choose Pause subscription, then Pause for 1 month.
3. 3
   We confirm by email.

You are not charged for the paused month. Billing and your full plan resume automatically when the month is up, and we email you again then. You can also pause from the cancel screen: when you choose Cancel subscription, the first step offers Pause for 1 month instead.

Coming back early

You do not have to wait out the month. In SettingsBilling, choose Resume subscription and your benefits are back straight away. Choosing a plan on the Plans page also ends a pause.

What a pause changes

• You can pause once in any 12-month period. If you have already used your pause this year, the option tells you so.
• While paused you are on Free limits: 20 AI messages a month, no voice, a Within Drive download allowance of 1 GB a month, and new uploads fit within the Free plan's 1 GB.
• Nothing is deleted. Your life areas, Feed Within, Family Profiles, AI Within conversations and Within Drive files stay exactly where they are, however much you have stored.
• A pause never starts the storage timeline, so you get no deletion notices while you are paused. If the timeline was already running when you paused (you were over your own plan's storage), it waits while you are paused and carries on from where it stopped when your plan resumes. You can view, preview and download every file; if you have more than 1 GB stored, you just cannot add new files until your plan resumes.
• If you cancel instead of resuming, your plan ends and the usual storage timeline starts then for any files above the Free plan's 1 GB. Read what happens to your storage after a downgrade.

Store subscriptions

Pausing is not available for subscriptions bought through the App Store or Google Play. Apple and Google manage those subscriptions under their own rules.

Pausing and the app

Pausing is not available for a subscription bought in the app: the App StoreGoogle Playyour app store manages it under its own rules.

If you need a break, cancel before your renewal date. You keep full access until the end of the period you have paid for, then move to the Free plan. Your life areas, Feed Within, Family Profiles and AI Within conversations stay, and so do Within Drive files up to the Free plan's 1 GB; files above it stay for 30 days and are then deleted, newest first. See Cancel your subscription for the steps, and subscribe again in the app whenever you are ready.