Change your email address

Your email address is the one you sign in with and the one we send everything to: sign-in codes, security notices, renewal reminders and the reminders you choose. You can change it yourself on the website. To keep your account safe, the new address has to prove it is yours first.

On the website

1. 1
   Open SettingsAccount.

   Take me there
2. 2
   Next to your email address, choose Change email.
3. 3
   Enter the new address. If your account has a password, enter your current password too.
4. 4
   Choose Send code. We email a 6-digit code to the new address.
5. 5
   Type the code into Code from the email and choose Confirm new email.

The address changes as soon as the code is accepted; your password stays the same. From then on, sign in with the new address. We also send a notice to your old address, so you would hear about a change you did not make.

If the code does not arrive or does not work

The code works for 15 minutes, once, and only for the address it was sent to. Five wrong tries cancel it. Check your spam folder and the spelling of the new address, then choose Send a new code. If you see "Too many attempts", wait 15 minutes and try again.

In the app

The app shows your email address but cannot change it yet. Change it on the website, then use the new address next time you sign in to the app.

If you see "Email already in use"

Every LinkedWithin account has its own address, so one that belongs to another account cannot be moved. If the other account is yours and you no longer need it, close it first, wait for it to be deleted, and then use the address here. If you think someone else is using your address, email legal@linkedwithin.com.

If you signed in with Google or Apple

The website signs you in with an email address and password, so an account made with Google or Apple needs a password first (see Sign in with Google or Apple). An account without a password must also show it is really you before the address can change: we send a 6-digit code to your current address first, or ask you to sign in with Google or Apple again. Google or Apple sign-in is linked to your account by an identifier, not by the address, so it keeps working after the change. Your Google or Apple account keeps its own address; we only change where we email you.

If you no longer have access to your old inbox

You do not need the old inbox: the code goes to the new one. If you have lost both the old inbox and your password, email contact@linkedwithin.com. We may need to verify that you are the account holder before we can help.