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Basics

Reset your password

Choose Forgot password on the sign-in screen, enter your email, then use the 6-digit code we send within 15 minutes to set a new password.

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Important to know

  • The reset code is valid for 15 minutes and works once, and five wrong tries cancel it. Ask for a new one if it has expired.
  • For your safety we send at most a few codes an hour. If you see 'Too many attempts', wait a while and try again.
  • Accounts created with Google or Apple have no password. Sign in with the same provider, or use this page to set one.

Forgotten your password, or never set one? Resetting it takes a couple of minutes and only needs access to your email.

If you cannot sign in

  1. On the sign-in screen, choose Forgot password.
  2. Enter the email address on your account and choose Send OTP code.
  3. Check your inbox for an email called Reset your password. It holds a 6-digit code, valid for 15 minutes.
  4. Enter the code, then choose a new password and confirm it.
  5. Sign in with your new password.

We always say the code has been sent, whether or not an account exists for that address, so nobody can use this page to check who has an account. If nothing arrives, check your spam folder, confirm the address is the one you signed up with, and choose Resend for a fresh code.

If you are signed in and want a new password

  • Website: open SettingsAccountSecurity, enter your current password, then your new one, and choose Save new password.
  • App: open ProfilePassword, enter your current password and your new one, and choose Save Password.

Changing your password here signs you out on every other device at once; this one stays signed in. A reset from the sign-in screen signs out every device.

Google and Apple accounts

If you created your account with Continue with Google or Continue with Apple, there is no password to reset: sign in with the same provider. The reset steps above also let you add a password to that account, which you need to sign in on the website.

If "Too many attempts" keeps coming back

We limit wrong passwords and codes for each address, wherever they come from, so nobody can guess their way in. The same limit means someone who keeps trying your address can hold it shut for as long as they keep going. On the website, a browser you have signed in on before is not held back, so sign in there. Otherwise email contact@linkedwithin.com from your address. A person reads every message.

Keeping your account safe

Every time your password is reset or changed, we send an email called Your LinkedWithin password was changed to your address, so you would hear about a change you did not make.

Use a strong password you do not use anywhere else. We store passwords only as a one-way hash, so nobody at LinkedWithin can read yours. If you think someone else has been in your account, change your password now and email legal@linkedwithin.com.

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