Charged after cancelling

A charge after you cancelled is nearly always one of three things. Work through them in order.

1. The renewal happened before the cancellation took effect

Cancelling takes effect at the end of the period you have paid for; it does not refund that period. If you cancelled on or after your renewal date, the renewal had already gone through.

1. 1
   Open SettingsBilling on the website and compare the renewal date with the day you cancelled. The payment email from your last renewal shows the same date, and on a yearly plan so does the reminder we send about 30 days before.

   Take me there
2. 2
   If you did not intend the renewal, tell us within 14 days of the charge at contact@linkedwithin.com, from your account address: we end the plan that day and refund the renewed period less the larger of the days passed and the share of any allowance used, once in any 12 months.

2. Your subscription is billed by Apple or Google

If you subscribed in the app, Apple or Google holds the subscription. Cancelling in LinkedWithin, or deleting the app, does not cancel it. It keeps billing until you cancel it in the store:

• iPhone or iPad: Settings › your name (Apple Account) › Subscriptions.
• Android: Play Store app › your profile › Payments & subscriptions › Subscriptions.

What to do: cancel it there now, then ask the store for a refund (reportaproblem.apple.com or support.google.com/googleplay). We cannot refund a store charge ourselves.

3. You have two subscriptions

If you subscribed on the website and again through a store, both are charged. Please hold one subscription only. Tell us and we will help you cancel the duplicate; a store charge still has to be refunded by the store.

Closing your account

Closing your LinkedWithin account cancels a website subscription automatically. It does not cancel an App Store or Google Play subscription, so cancel that in the store first or it will keep billing you.

The renewal came before the cancellation

Cancelling takes effect at the end of the period you have paid for; it does not refund that period. If you cancelled on or after your renewal date, the renewal had already gone through. The App StoreGoogle PlayYour app store shows both dates in your subscriptions.

The subscription is still on in the app store

A subscription bought in the app is held by the App StoreGoogle Playyour app store. Deleting the app does not cancel it, and it keeps billing until you cancel it there.

1. 1
   Open ProfileSubscription & billing and tap Manage subscription. It opens your subscriptions in the App StoreGoogle Playyour app store.
2. 2
   Check that LinkedWithin is cancelled, and cancel it if it is not.
3. 3
   Ask the App StoreGoogle Playyour app store for a refund of a charge you did not intend. We cannot refund a store charge ourselves; the store holds the payment.

You can also go there yourself: iPhone or iPad Settings › your name (Apple Account) › Subscriptions.

You can also go there yourself: Play Store app › your profile › Payments & subscriptions › Subscriptions.

More than one subscription

If you subscribed twice, each subscription is charged. Please hold one subscription only. Email contact@linkedwithin.com from your account address and we will help you sort it out; a store charge still has to be refunded by the store.

Closing your account

Closing your LinkedWithin account does not cancel a subscription in the App StoreGoogle Playyour app store, so cancel that first or it will keep billing you.

Allowances

Each month's AI messages, voice minutes and download allowance reset on the first day of the calendar month (UTC). What you did not use does not carry over, and you are never charged for going over.