Renewals and reminders

How renewal works

Your subscription renews automatically at the end of each monthly or yearly period, at the then-current price, until you cancel. Your renewal date is shown in SettingsBilling once you have subscribed.

Before you pay on the website, we show you the plan, the price, whether it is billed monthly or yearly, that it renews automatically until you cancel, and how to cancel. You confirm on a secure Stripe checkout page and are charged only after you click to confirm. In the app, Apple or Google shows its own confirmation and takes the payment.

Check your renewal date on the website

1. 1
   Open SettingsBilling.

   Take me there
2. 2
   Your plan, the next renewal date and the amount are shown at the top. View purchase history lists every payment.

The reminder email

If you subscribed on the website, we email you before each renewal with the date and the amount that will be charged to your saved payment method. No action is needed to continue. To change plans, update your card or cancel, go to SettingsBilling.

If you subscribed through the App Store or Google Play, the store sends its own notices about renewals.

Receipts and invoices

Website subscribers can open View purchase history in SettingsBilling for invoices and receipts for every payment. Store purchases are receipted by Apple or Google.

Price changes

If we change the price of your plan, we email you at least 30 days before it applies to you, and you can cancel before it does. For store subscriptions, Apple or Google tells you about price changes and, where its rules require, asks you to agree first.

Avoiding the next charge

Cancel before your renewal date; a day before is safest. Cancelling keeps your access until the end of the period you have paid for. If a renewal you did not intend goes through, tell us within 7 days: see the refund policy.