Renewals and reminders

How renewal works

Your subscription renews automatically at the end of each monthly or yearly period, at the then-current price, until you cancel. Your renewal date is shown in SettingsBilling once you have subscribed.

Before you pay on the website, we show you the plan, the price, whether it is billed monthly or yearly, that it renews automatically until you cancel, and how to cancel. You confirm on a secure Stripe checkout page and are charged only after you click to confirm. In the app, Apple or Google shows its own confirmation and takes the payment.

Check your renewal date on the website

1. 1
   Open SettingsBilling.

   Take me there
2. 2
   Your plan, the next renewal date and the amount are shown at the top. Invoices & receipts lists every payment.

Renewal emails

If you subscribed on the website, we tell you before every renewal when it is and how much it will be:

• Monthly plans: every payment email shows your next renewal date and the amount that will be charged. That is your reminder, so you get one email a month and nothing extra.
• Yearly plans: you get the same payment email, and we also email you about 30 days before each renewal with the date and the amount.

No action is needed to continue. To change plans, update your card or cancel, go to SettingsBilling.

If you subscribed through the App Store or Google Play, the store sends its own notices about renewals.

Receipts and invoices

Website subscribers can open Invoices & receipts in SettingsBilling for an invoice and receipt for every payment. Each renewal payment email links to its receipt too. Store purchases are receipted by Apple or Google.

Price changes

If we change the price of your plan, we email you at least 30 days before it applies to you, and you can cancel before it does. For store subscriptions, Apple or Google tells you about price changes and, where its rules require, asks you to agree first.

Avoiding the next charge

Cancel before your renewal date; a day before is safest. Cancelling keeps your access until the end of the period you have paid for. If a renewal you did not intend goes through, tell us within 14 days and we refund the unused days; if a price rise has already been charged when you cancel, the unused part is refunded too: see the refund policy.

Renewals in the app

A subscription bought in the app renews automatically at the end of each monthly or yearly period until you cancel. The App StoreGoogle PlayYour app store shows its own confirmation before you pay and takes each payment.

1. 1
   Open ProfileSubscription & billing and tap Manage subscription. It opens your subscriptions in the App StoreGoogle Playyour app store.
2. 2
   Your next renewal date is shown there.

Notices, receipts and price changes

The App StoreGoogle PlayYour app store sends its own notices about renewals and a receipt for every payment. If the price of your plan changes, the App StoreGoogle Playyour app store tells you and, where its rules require, asks you to agree first.

Stop the next renewal

Cancel in the App StoreGoogle Playyour app store before your renewal date; a day before is safest. Cancelling keeps your access until the end of the period you have paid for. See Cancel your subscription.