Refund policy

Your first website payment: 14-day money-back

If you buy a subscription on our website, you have 14 days from your first payment to change your mind, wherever you live. If, since that payment, you have used less than a fifth of one month's allowance of each of AI messages, voice minutes and Within Drive downloads (usage in different calendar months is added together), the refund is your full payment, no questions asked. Otherwise we keep the larger of two amounts and refund the rest: the largest share of one month's allowance you have used, applied to one month's price (for a yearly plan, a twelfth of the yearly price), or the share of the period you paid for that has passed. For example, use two-thirds of a month's messages in the first week of a monthly plan and we keep two-thirds of that month's price. In the EU/EEA and the UK the reduction is instead for the days you used, as the law provides, because you asked us to start your plan straight away when you subscribed.

1. 1
   Email contact@linkedwithin.com from the address on your account. Request a refund in SettingsBilling starts that email for you.

   Take me there
2. 2
   We refund to your original payment method within 14 days of your request; your bank may take a few more days to show it.
3. 3
   Your paid access ends and you return to the Free plan.

This applies once per person, to the first payment of a new subscription, not to renewals or plan changes; the same email address (ignoring dots and "+" tags) or the same card counts as the same person. We can refuse it where we reasonably believe it is being abused, for example by subscribing and refunding repeatedly, and a charge you have disputed with your bank is not also refundable here. It never limits the EU/EEA and UK right to withdraw.

A renewal you did not intend

We email you before every renewal. If a renewal you did not intend goes through, tell us within 14 days of the charge: we end your plan that day and refund the renewed period, less the larger of the days that have passed since the renewal and the share of any allowance you have used since it. This is available once in any 12 months, and we can refuse it where it is being abused. It is for website subscriptions; App Store and Google Play renewals follow Apple's and Google's rules (below).

If we raise your price

We tell you at least 30 days before a price change applies to you, and you can cancel before it does. If a new price has already been charged before you cancel, we refund the part of it you have not used.

App Store and Google Play purchases

Apple and Google refund purchases made through their stores under their own policies. Ask Apple at reportaproblem.apple.com and Google at support.google.com/googleplay. We cannot refund a store charge ourselves; the store holds the payment. If a store refunds you, your paid access ends.

Plan changes

A move up (to a bigger plan, or from monthly to yearly) applies straight away: a new period of the bigger plan starts that day and is charged at once, with the unused days of your old plan credited against it. A move down (to a smaller plan, to Drive Keeper, or from yearly to monthly) takes effect at the end of the period you have paid for, with nothing credited, and you can undo it in SettingsBilling before then. No refund request is needed either way; a subscription bought in the app changes under the store's rules.

Your legal rights come first

This policy adds to your rights under the law where you live and never takes them away. In Australia, the consumer guarantees apply on top of our money-back rule; in the EU/EEA and the UK, you have 14 days from subscribing to withdraw: cancel in SettingsBilling or email contact@linkedwithin.com, saying it is a withdrawal. A refund we owe you by law is paid whether or not it fits these rules.

Refunds in the app

A subscription bought in the app is paid to the App StoreGoogle Playyour app store, and the App StoreGoogle Playyour app store refunds it under its own rules. We cannot refund a store charge ourselves; the store holds the payment. If the store refunds you, your paid access ends and you return to the Free plan. Your life areas, Feed Within, Family Profiles and AI Within conversations stay, and so do Within Drive files up to the Free plan's 1 GB; files above it stay for 30 days and are then deleted, newest first (see Your Drive storage after a downgrade).

Ask Apple for a refund at reportaproblem.apple.com.

Ask Google for a refund at support.google.com/googleplay.

Ask your app store for a refund from its purchase history.

Your legal rights

Your rights under the law where you live always apply, on top of the store's refund rules. If you think you are owed a refund that the store has refused, email contact@linkedwithin.com from your account address and we will look into it.