Failed payments
If a website payment fails you keep full access for up to 7 days while we retry your card; then paid features pause until it is paid.The App StoreGoogle PlayYour app store takes the payment for a subscription bought in the app; if it fails, the store retries it and tells you how to fix it.
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Important to know
- A failed website payment does not cut you off at once: you keep full access for up to 7 days while your card is retried. After that, paid features pause until the payment goes through.
- Choose Update your card in Settings › Billing. If the payment still cannot be collected, your subscription ends and you move to the Free plan.
- The App StoreGoogle PlayYour app store takes the payment for a subscription bought in the app, so it retries a failed payment under its own rules and tells you how to fix it.
- Update your payment details in the App StoreGoogle Playyour app store. If the payment still cannot be collected, your subscription ends and you move to the Free plan. Within Drive files above its 1 GB stay for 30 days, then are deleted.
If you subscribed on the website
A failed payment does not cut you off straight away. When a charge fails, usually because a card has expired or a bank has blocked it:
- Stripe, our payment provider, retries your card over the following days.
- We email you up to three times asking you to update your card. The first email is a heads-up, the next a reminder, and the last a final notice that your plan is about to end.
- You keep full access to your plan for up to 7 days while we retry. After that your paid features pause, with AI Within on the Free allowance, until the payment goes through.
Fix it in a minute
- Open SettingsBilling.
- Choose Update your card. This opens our secure billing portal, where you can change it.
- Once the retry succeeds, your plan carries on as before.
We never see or store your full card number; the portal is run by Stripe.
If it still cannot be collected
Your subscription ends and you move to the Free plan. Your life areas, Feed Within, Family Profiles and AI Within conversations stay in your account, and so do Within Drive files up to the Free plan's 1 GB. AI Within goes back to the Free allowance. Within Drive files above 1 GB stay for 30 days and are then deleted, newest first; see Your Drive storage after a downgrade. You can re-subscribe at any time from SettingsBilling.
If you subscribed in the app
Apple or Google takes the payment, so if a store payment fails, the store retries under its own rules and tells you how to fix it. Update your payment details in your Apple Account or Google Play settings. In LinkedWithin, ProfileSubscription & billingManage subscription opens the store's subscriptions page for you.
If you think a payment was wrongly refused or you are stuck, email contact@linkedwithin.com from your account address and we will look into it.
When a payment in the app fails
The App StoreGoogle PlayYour app store takes the payment for a subscription bought in the app. If a payment fails, usually because a card has expired or a bank has blocked it, the store retries it under its own rules and tells you how to fix it.
- Open ProfileSubscription & billing and tap Manage subscription. It opens your subscriptions in the App StoreGoogle Playyour app store.
- Update your payment details there.
- Once the store collects the payment, your plan carries on as before.
If the store cannot collect it
Your subscription ends and you move to the Free plan. Your life areas, Feed Within, Family Profiles and AI Within conversations stay in your account, and so do Within Drive files up to the Free plan's 1 GB. AI Within goes back to the Free allowance. Within Drive files above 1 GB stay for 30 days and are then deleted, newest first; see Your Drive storage after a downgrade. You can subscribe again in the app at any time.
If you think a payment was wrongly refused or you are stuck, email contact@linkedwithin.com from your account address and we will look into it.
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