Your Drive storage after a downgrade
Files above your new limit stay for 30 days — download everything free, once a year — then the excess is removed newest-first.
Last updated: Jump to the steps
On this page
Important to know
- Nothing is deleted for 30 days, and during those 30 days you can download everything you have stored, free — once in any 12 months. Only files above your new storage limit are affected.
- Re-subscribe, or delete files to get under the limit, at any point before day 30 and everything is restored instantly. Pausing a plan never starts this timeline.
- Nothing is deleted for 30 days, and during those 30 days you can download everything you have stored, free — once in any 12 months. Only files above your new storage limit are affected.
- Subscribe again, or delete files to get under the limit, at any point before day 30 and everything is restored instantly.
When a paid plan ends, whether because you cancelled, downgraded, or a payment could not be collected, the same rules apply.
Pausing is different: a paused plan keeps every file (see Pausing never starts it, below).
What is never touched
- Nothing is deleted from your life areas, Feed Within, Family Profiles or AI Within conversations.
- Within Drive files inside your new storage limit are untouched. Only files above it go through the timeline below.
- AI Within goes back to the Free allowance immediately: 20 messages a month and no voice.
The Drive Lifeline timeline
Counted from the day your plan ends or changes:
| Days after the plan ends | What happens to files above your new limit |
|---|---|
| 0 to 30 | You can still view, preview and download every file, and you can download everything you have stored, free, once — whatever your plan's usual monthly download allowance. This free download comes once in any 12 months: if you have already used it in the past year, your plan's monthly download allowance applies instead. You cannot add new files while you are over the limit. |
| From day 30 | We delete files, newest first, until you are back within your storage limit (1 GB on Free), so your oldest memories are kept. Deleted files cannot be recovered. |
We email you on days 0, 7, 14, 21 and 28 so you always know where you stand, and once more when files are removed. If your plan ends while this timeline is already running (say you moved from Thrive to Grow, then cancelled Grow), it starts again from the day the plan ends, with a fresh 30 days. Moving to a plan with enough storage stops it; move back down within 30 days, or resume after a pause, and it carries on where it stopped. Your Drive shows how much of the free download allowance is left, or that it has been used. If you ask for a copy of your information before day 30, we delay removing the files it covers until we have provided them, by up to 30 more days; if the free download runs out before you have had each file once, tell us and we will let you finish. A repeat request for files already provided in the last 12 months does not delay removal.
How to keep everything
Do any of these at any point before day 30 and everything is restored instantly, nothing lost:
- Re-subscribe to Grow or Thrive from SettingsBilling.
- Delete files yourself until you are back under your new limit. The clock stops the moment you are within it.
Drive Keeper, the storage-first plan, is offered on the website only while you still have an active Grow or Thrive plan: choose it on the cancel screen before your plan ends. Once a plan has ended it is no longer offered, so it is not a way out of this timeline.
Keep everything from the app
Do either of these at any point before day 30 and everything is restored instantly, nothing lost:
- Subscribe to Grow or Thrive again: open ProfileSubscription & billing and tap See plans.
- Delete files yourself until you are back under your new limit. The clock stops the moment you are within it.
Pausing never starts it
A paused plan keeps every file, however much you have stored: this timeline does not start while your subscription is paused, and you get no deletion notices. New uploads fit within the Free plan's 1 GB until your plan resumes. If you cancel instead of resuming, the timeline starts when the plan ends, as for any other plan that ends.
Tagged in
Was this helpful?
Related articles
Need a person?
Email contact@linkedwithin.com — a person reads every message.
Email us